Paul Ouellette

Press Room

IT in Crisis: A New Business Model

Seasoned IT Consultant L. Paul Ouellette Updates IT Teams for Dynamic, 21st-century Environment

NAPLES, Fla. - For at least half a century, Information Technology teams have been solving technical problems and largely ignoring the "human element" in their interactions with end users. In his new book, IT in Crisis: A New Business Model (published by AuthorHouse), consultant L. Paul Ouellette, author of How to Market the I/S Department Internally: Getting the Recognition and Strategic Position You Merit, shows readers that IT can no longer do business as usual and gives strategies for advancing into 21st century.

A pioneer in the field of IT training and management, L. Paul Ouellette captures the approaches and skills mandatory for all IT professionals. Specifically tailored to the new economic landscape where closer, more engaged relationships with internal and external customers is essential for survival, IT in Crisis: A New Business Model presents a dynamic methodology for adapting to the customer-focused operational realities of the 21st century.

Timely, accessible and comprehensive, IT in Crisis: A new Business Model offers proven, real-world strategies for IT teams to forge closer bonds with their end users. Ouellette shows IT professionals how to change the way their customers think about IT, how to improve IT's standing within their own organizations and how to enhance their own careers. Methods for successfully conducting client interactions, learning what clients really want from IT, and five steps to building a sustainable service strategy are also discussed in depth. Ouellette demonstrates how to build very specific empathy and listening skills, rapport-building and overall relationship management capacities. Lastly, Ouellette includes case studies and action forms that will help IT teams to execute this new business model.

Advance praise for IT in Crisis: A New Business Model:

"IT in Crisis: A New Business Model gives IT professionals all the resources necessary to turn the biggest crisis they have ever faced into the biggest opportunity. It is a reliable roadmap for transforming perceptions about IT - and winning IT professionals the credit and respect they deserve. A must for all IT management and staff"

-Brandon Toropov, Author, The Complete Idiot's Guide to Getting Along with Difficult People

L. Paul OUellette is a leading authority on the "Development of the Human Side of the Computer Technologist" and spent 24 years in key positions in IT for major U.S. and International Corporations. Additionally, he has spent 25 years as a consultant, trainer and author. He is the founder of two consulting firms and OUellette Solutions Inc., designed specifically for today's IT professionals. Ouellette has keynoted major international conferences, including the C.I.O. (chief information officer) conference. He has also authored books and articles on the topics of consulting, marketing, service and executive presentation coaching.

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